Privacy Policy

1. Introduction

This Privacy Policy explains how Trustx Hub & Viable Groups ("we," "us," "our") collects, uses, and protects information when you use our services, including our Telegram assistant Zara, our mini app, and our website.

2. Information We Collect

  • Contact details you provide (name, Telegram username, email, phone/payout account details).
  • Transaction details (amounts, currencies, dates, references) needed to process a trade.
  • Identity verification information (KYC), where required for compliance before completing certain transactions.
  • Basic technical information (e.g. device/browser type) when you use our website or mini app.

3. How We Use It

We use this information to process your transactions, verify your identity where required, communicate with you about your order, prevent fraud, and comply with applicable law.

4. Sharing Your Information

We share information with trusted third parties only as needed to deliver our services including payment processors (such as Paystack) that handle transaction settlement, and regulators where legally required. We do not sell your personal information.

5. Data Security

We take reasonable technical and organizational measures to protect your information. No system is completely secure, and we encourage you to safeguard your own account and payment details.

6. Your Rights

Depending on applicable law, including Nigeria's Data Protection Regulation (NDPR), you may have rights to access, correct, or request deletion of your personal information. To make a request, contact us using the details below.

7. Data Retention

We retain transaction and verification records for as long as needed to comply with legal, regulatory, and accounting obligations, and to resolve disputes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes take effect constitutes acceptance of the revised Policy.

9. Contact

Questions about this Privacy Policy, or requests regarding your data, can be sent to support@trustxhubs.com.